How we're built
The line to the factory isn't missing. It's just long.
Every major owns its own plants, so on paper the rep and the manufacturer are the same company. In practice, between you and anyone who can actually decide something sits a distributor, a territory rep, a technical desk and a pricing committee — and every one of them is also looking after marine, mining, architectural and retail. Nobody in that line is doing anything wrong. It is simply long, and you feel the length of it every time a straightforward question takes three days.
We are built the same way, one step from the plant, at a size where that line is a single call. Price, a technical answer, a written comparison against what you are running now — none of it travels somewhere else and comes back on Thursday.